REFUND & EXCHANGE

We care about our customers and want them to be happy. We work hard to make good products and give good service, but sometimes things go wrong. If you have any problems with something you bought from us, please tell us. We will try to help you quickly and make things right. We are grateful for your business and are committed to your satisfaction.

EXCHANGES :

Received an item that doesn’t fit or isn’t suitable? No problem, our exchange and return policies are designed to make the process as easy as possible. We’re pleased to exchange most items if they are the wrong size or color, but please be aware that engraved or custom-made items can only be exchanged or refunded in the event of a manufacturer’s fault.

a ) The easiest and fastest way to process your exchange is to contact us purchase the replacement items in a new order, then return the unsuitable items for a refund.
b ) Alternatively, you can send them back to us for an exchange and we’ll post out the replacements to you. 
c ) Once we receive your returned items back, we’ll get the replacements sent out.
d ) Normally this takes anywhere from a few days to a week or two depending on how long it takes the items to come back to us and how much time is required to process the customized orders.

OVERSEAS :

To exchange an item, please purchase a replacement item in a new order, and then return the unsuitable items for a refund.

COMBINE SHIPPING :

If you are thinking of exchanging something – remember that you can combine the replacement item with any other items you may wish to purchase, and only pay shipping for the combined order.

RETURNS :

If you would like to return an item for a refund, please contact us at support@motowearstore.com including the following information:
  1. Your order number.
  2. Why the item is being returned.
  3. How do the item seem faulty in any way.

NOTE :

We offer a refund policy for most items. Engraved or custom-made items cannot be refunded unless a manufacturer’s fault is found with them. Buyers must inform or return goods within 30 days of receiving the order (this is extended to 30 days after Christmas when purchasing Christmas gifts). It is the buyer’s responsibility to ensure any returned goods reach us in satisfactory condition. Please ensure that all bags/tags/labels untorn and still attached. To minimize processing time and speed up your exchange/refund, please ensure that any items returned are free from odor and pet hair, are folded as neatly as possible and sent in secure, protective wrapping. We make an effort to ensure the goods reach you in great condition – we’d really appreciate you returning the favor. Buyers returning goods from outside the USA must clearly state on the outside of the package and on any customs documentation that the goods are ‘Returned Goods’ to allow them to clear customs without generating additional charges.